We thank all of our customers for your patience as we have developed our procedures for safely inspecting and cleaning your jewelry.
At the present time, we are only able to inspect and clean jewelry that was purchased from Colonial Jewelers due to liability reasons.
The process to set up your Inspection and Cleaning is as follows.
1. Please call or text us at 301-663-9252 during business hours to arrange to set up an appointment for curbside drop off of your item.
2. We will complete the necessary intake paperwork when you contact us to make the appointment including the purchasers name, address, phone number, email address and verifying the item that will be inspected. The sales associate will also send you a link to this information for you to read and respond back to verify that you acknowledge the conditions.
Your appointment will be confirmed once we receive your written reply and confirmation.
3. On the day of your appointment please park in one of the designated curbside appointment parking spots and call us to let us know you have arrived. We will be bringing a bag out with us that we will have you drop the item into. These items will be thoroughly disinfected prior to inspection and cleaning. At that point we contact you with the status of the inspection as well as an estimate if there is repair work needed.
Items will generally be available for pickup on the next business day if no work is needed.
Because we are unable to inspect the item prior to drop off, we cannot be held liable for any damage that is found at the time of inspection. By dropping off your item for this service, you are acknowledging that you will not hold us accountable for any damage to the item that is found during inspection. We assure you that the item will be secure in our safe and will be handled carefully at all times and inspected by a professional.
4. You will be notified when your item is ready for pickup and we will schedule a curbside pickup for you at that time.
Please contact us with any questions about this process.. Thank you!
